Refund Policy

Last updated 13 November 2026

This document is a draft for legal review. It describes the product as it works today and will be reviewed by qualified counsel before public launch.

The free plan

The free plan costs nothing, so there is nothing to refund.

Paid plans

Paid plans are not available yet. When they launch, this is how refunds will work:

  • Refund requests are reviewed under these terms and the law that applies to you. Where consumer law gives you a right, that right comes first.
  • A duplicate charge, where you were billed twice for the same period, is investigated and refunded once verified.
  • If you see a charge you did not authorise, tell us through Contact us and we will investigate.
  • Cancelling stops future renewals. It does not automatically refund a billing period that has already been charged.

How long a refund takes to reach you depends on your bank and the payment provider. We will state expected timelines here once they are confirmed with our payment providers.